Vanilla Bean

FREQUENTLY ASKED QUESTIONS

What is Brenda’s Gift Baskets return policy?

Return Policy

Brenda’s Gift Baskets takes great care in packaging all of our baskets to ensure that they arrive in excellent condition. Because we cannot personally hand deliver all of the baskets ourselves, please report any damaged shipments to us within 48 hours of receipt. We will make every effort to replace any damaged items reported within this time frame. While your satisfaction is very important to us, we cannot be responsible for any damage that is not reported within this time. Please be sure to keep all damaged packaging as it may be requested by the carrier.

Food baskets are not returnable due to health and safety concerns. Any other kinds of non-perishable gifts may be exchanged by the recipient. Merchandise must be returned to our head office by the recipient. Please phone us at (623) 523-3614 during regular business hours (Monday to Friday, 9:00 – 5:00 Arizona). All merchandise authorized for return by Brenda’ Gift Baskets must be returned in the original carton. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff.

Can you customize the gift basket based on budget and theme?

Absolutely. Our baskets and gifts can be customized to almost any theme, and budget. We will work with you to make sure your gift is personalized, wonderful and within your budget. We are delighted to design just what you are looking for.

Do you deliver locally and ship nationwide?

Yes. Local delivery and nationwide shipping services are available.

Do you have a storefront?

No. However, we are happy to schedule meetings at your office or a convenient location.

Can you email a picture of a custom gift basket that you design for me?

Absolutely. We are more than happy to design a gift for you that is not on the website and email you a picture of the finished gift.

If I would like to add items that you do not carry, such as a book or CD, will you shop for it and put it in the gift?

We are happy to incorporate a particular item we may not have. There is a shopping fee to locate the item in the near vicinity. During the holidays, due to the busy season this service may not be available. Please call us and we will be happy to discuss it with you.

Do you have any references?

Yes. Please take a look at our testimonial page. Additional references are available.

TESTIMONIALS

Brenda, the baskets look great and will make nice gifts! Good job on the Independent Author basket–I like that theme!

Sincerely,
Mary

MaryPhoenix, AZ

Brenda is my go-to person for client gifts and personal thank you gifts. She is so reasonable and even did baskets at the last minute for me. She’ll work with you to create the perfect basket for the occasion. Everything she does looks very professional.

Carol WeberSurprise, AZ

I needed a gift after a closing the purchase of a home for one of my investors. I called Brenda and in one day she had the basket completed and delivered to me. She even went to Home Depot for me and picked up the gift card that I wanted added to the basket. It was very nice and my clients were very happy with everything that was included in the basket. She even offered to deliver the basket for me but I wanted to surprise my clients and deliver it myself to her work. I would highly recommend Brenda Williams for any of your gift-giving needs! Great Ideas and Great Service!

Paulette DavisGlendale, AZ

Brenda’s basket are beautiful and unique. I have family out of town and have sent baskets and gifts for special occasions. Everyone loved them and asked for seconds!!! Thanks Brenda for making your baskets so special.

JodiePhoenix, AZ

I needed a Christmas basket for somebody that “has everything”. Brenda asked me what her hobbies were and nailed her quilting and sewing very quickly. She made a beautiful basket with everything related at a very reasonable cost, plus a few goodies. It was lovely, and my guest was so touched, she still talks about it 2 years later!!!

Carol KomassaUnited States

I’m thrilled to have my books/CD included in Brenda’s gourmet baskets! It is a sweet “treat” for me as well. C. L. Gillmore

Cheryl GillmoreSurprise, AZ

Thank you!
Dear Brenda, I’m looking over the wonderful gift basket and attached cards I realized that not only did you provide the delivery service, but you are the creator. Thanks for all the work you put into this effort, it makes this gift even more special to Peter and me.

Special Thank You